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Returns & Exchanges
Sugarlips wants you to be happy with your order!
|RETURNS, EXCHANGES & REPLACEMENTS|
Orders for sale items are final and cannot be returned or exchanged.
A written claim for shortage or damage must be made within one week of receipt of the style. Please inspect all items upon arrival. A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the style. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether your customer wants a refund or exchange. Fax 213-742-9002, Email: firstname.lastname@example.org.
Please note that we do not pay return shipping cost on international orders.
|HOW DO I MAKE A RETURN OR EXCHANGE?|
Your package will include an order invoice. Fax (213-742-9002) or email (email@example.com) us your RA request, noting the invoice number, the style number(s), color(s), the quantity of the item(s) you are requesting an RA for and whether you wish an exchange or refund. We will confirm receipt of your request and contact you ASAP with our response.