Returns & Exchanges

Orders for sale items are final and cannot be returned or exchanged.

A written claim for shortage or damage must be made within one week of receipt of the style. Please inspect all items upon arrival. A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the style. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether your customer wants a refund or exchange. Fax 213-742-9002, Email: cs@sugarlips.com.

For approved return requests, we will email you a pre-paid return label and pay the freight to ship a damage replacement or size exchange. Styles returned because of dissatisfaction (not damage) must be in complete 6 piece prepacks. Goods sold with the understanding that we have the right to furnish new items for any proven manufacturer's defects, but under no circumstances shall we be under any liability of any kind. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sugarlipsusa.com.

Please note that we are unable to email return labels for Canadian returns. After receiving approval from us for the return, please return items to us by Canadian Post Small Packet - USA shipping. We will refund this shipping cost to you. Returns of orders shipped to Canada made using any method other than Small Packet - USA will only be refunded the cost of this shipping method. We do not pay return shipping cost on international orders.

Please note that we do not pay return shipping cost on international orders.

Your package will include an order invoice. Fax (213-742-9002) or email (cs@sugarlips.com) us your RA request, noting the invoice number, the style number(s), color(s), the quantity of the item(s) you are requesting an RA for and whether you wish an exchange or refund. We will confirm receipt of your request and contact you ASAP with our response.

If your RA request is approved and we are requesting the merchandise be returned to us, we will email you a return label. Please pack and seal your return merchandise securely. Please note that we do not pay return shipping cost on international orders.

If a refund was requested, it may take up to 5 business days from the date we receive the return to process the refund. Please allow 1-2 billing cycles for the refund to appear on your statement. Please note that your banking institution may require additional days.